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PRIVACY POLICY

Privacy Policy

Last Updated Date: 7/31/25

MetaForge Industrial Systems (“MetaForge,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our services, including SMS communications, in compliance with The Campaign Registry (TCR) requirements.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Contact Information: Name, company, phone number, email address, mailing address
  • Communication Preferences: Opt-in status, SMS communication logs, consent history
  • Transactional Data: Order history, payment records, delivery details
  • Technical Data: IP address, browser type, interaction logs on our website (for analytics)

2. HOW WE COLLECT INFORMATION

We collect information through:

  • Direct interactions (form submissions, order entries, customer service calls)
  • SMS opt-in forms (checkbox consent)
  • Website analytics and cookies (with notice)

3. USE OF INFORMATION

We use personal information to:

  • Fulfill orders and provide services
  • Communicate via SMS for order updates, appointments, and marketing (with consent)
  • Respond to customer inquiries
  • Maintain records of consent and opt-out requests
  • Improve our website, operations, and customer experience

4. SMS COMMUNICATIONS

By providing your mobile number and opting in, you agree to receive SMS messages from MetaForge. These may include:

  • Order and delivery notifications
  • Maintenance or installation scheduling
  • Promotional messages (optional, based on separate opt-in)

Message frequency may vary. Message and data rates may apply. You can opt out anytime by replying STOP, or reply HELP for assistance.

Your SMS consent is stored for compliance purposes, and you may request a record of your consent or revoke it at any time.

5. INFORMATION SHARING

We do not sell your personal information. We may share your data only in the following situations:

  • With service providers (e.g., RingCentral for SMS delivery, logistics partners)
  • With legal or regulatory bodies if required by law
  • To protect our rights, enforce policies, or respond to legal requests

All third-party partners are contractually obligated to safeguard your information.

6. DATA SECURITY

We implement commercially reasonable physical, technical, and administrative safeguards to protect your data. However, no transmission method over the internet or mobile networks is 100% secure. We encourage users to take steps to protect their information.

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, including TCR audit requirements for SMS consent and communication logs.

8. YOUR RIGHTS

You may request:

  • A copy of your personal information
  • Deletion of your information (except where retention is required)
  • Opt-out or revoke SMS consent at any time

To exercise any of these rights, contact us at privacy@metaforgeis.com.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users of material changes via our website or other communication methods.

11. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact:

MetaForge Industrial Systems
Privacy@metaforgeis.com

By using our services or submitting your information, you acknowledge and agree to this Privacy Policy.